Synapse Refund Policy

Subscription cancellation

• Cancellation stops the next recurring charge.
• The subscription service and current-period credits remain available until the paid period ends.

Credit-pack period

• Pack credits can be used and refunded for one year from payment.
• Pack credits cannot be transferred to another user.

Refund amount

For web payments, the refund is the actual payment multiplied by refundable credits and divided by purchased credits, rounded up to the nearest won and capped at the amount paid.

• An unused order requested within seven days is refunded in full.
• A partially used order is refunded in proportion to its remaining credits.
• A fully used order has no refundable balance.
• Duplicate charges and verified service failures may be refunded in full.

Refund method and request

Refunds are returned to the original payment method. Email dev@enaible.biz with the account email, order number, and reason. We will review the payment and usage record and report the result.

Card issuers may take additional time to reflect a cancellation.

App-store payments

Apple App Store and Google Play purchases follow each store's refund policy. Synapse revokes the remaining credits from an order when the store reports its refund.